Terms and Conditions

Welcome to Sun Trivadu. These Terms and Conditions outline the rules, guidelines, and booking conditions for our private excursions, desert safaris, and transfer services in Egypt. By requesting a booking or utilizing our services, you agree to comply with these terms.

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1. Bookings & On-Site Payments

We prioritize convenience and flexibility. Our booking process operates on simple, straightforward rules:

• No Advance Deposits: Standard private bookings are completed online, via WhatsApp, or through email without requiring up-front deposit fees.
• Settle On-Site: Tour balances are paid in cash directly to your designated tour coordinator or driver on the day of your scheduled excursion.
• Accepted Currencies: We accept cash payments settled in Euros (€), US Dollars ($), British Pounds (£), or Egyptian Pounds (EGP) based on current standard conversion rates.

2. Child Policy & Family Discounts

Sun Trivadu is dedicated to hosting family-friendly experiences. We offer the following standard discounts for young travelers:

• Infants (Ages 0 to 4): Free of charge on all standard excursions when accompanied by paying adults.
• Children (Ages 5 to 11): Eligible for a 50% discount off standard adult pricing.
• Youth (Ages 12+): Handled under standard adult pricing parameters.

3. Hotel Pickups & Custom Transfers

Our private transfers are carefully coordinated to maintain seamless pickup timelines:

• Resort Pickups: Pickups are conducted directly from designated hotel lobbies in Marsa Alam, Port Ghalib, and El Quseir.
• Punctuality: Guests are requested to be ready in their lobby at the agreed-upon pickup time. Driver delays resulting from local checkpoints are communicated immediately.
• Room Numbers: Your hotel name and room number must be provided to our coordination team. This enables local vehicle permits and allows lobby security verification.

4. Cancellations & Rescheduling

We understand that travel plans can change unexpectedly. Our cancellation rules are built to be supportive:

• Cancellation Policy: Please notify us of any cancellations at least 24 hours prior to your scheduled excursion. This helps us adjust our staff, drivers, and boat resources without penalties.
• Hassle-Free Rescheduling: Tours may be rescheduled to other available dates without penalty, subject to marine vessel or private vehicle availability.

5. Guest Responsibilities & Conservation

To preserve Egypt's delicate land and marine ecosystems, guests must adhere to simple environmental guidelines:

• Protect Marine Wildlife: It is strictly prohibited to touch, chase, feed, or disturb marine mammals, green sea turtles, dolphins, dugongs, or live coral formations.
• Mandatory Life Jackets: For security and protection of coral reefs, life jackets or flotation aids must be worn by all snorkelers during open-water sessions.
• Guide Instructions: Guests must follow the safety instructions given by our certified professional guides, boat captains, and safari leaders.

6. Weather Conditions & Safety Cancellations

Participant safety is our highest priority. In cases of unexpected weather conditions, high winds, or harbor closures dictated by local authorities:

• Sun Trivadu reserves the right to reschedule or cancel marine excursions to maintain safety standards.
• If an excursion is canceled due to bad weather, guests will be offered a full reschedule or cancelation with zero charges.

7. Liability & Insurance

While we apply high safety standards across our vehicles, boats, and equipment, please note:

• Sun Trivadu is not liable for the loss or damage of personal belongings (cameras, smartphones, cash, jewelry) during transfers or excursions.
• We are not responsible for injuries resulting from guest negligence, failure to follow guide instructions, or ignoring conservation safety standards.
• We strongly recommend that all travelers secure comprehensive personal travel and medical insurance prior to departing for Egypt.

8. Assistance & Inquiries

For any questions, contract clarifications, or standard inquiries regarding these Terms and Conditions, please contact us directly: